Frequently Asked Questions

We hope to answer all your questions below. But if you would like to know more you can email us directly at: hello@kernowflatpack.co.uk

Kernow Flat Pack IKEA furniture fixings

How Does Your Service Work?

Simply let us know which flat pack items you would like assembled by clicking the “Get a Quote” button and completing the enquiry form. We will respond via email within 24 hours, with a fixed price quotation and our next available booking date. If you decide to proceed, your booking confirmation and invoice will be sent via email.

Which Areas Do You Cover?

We are located in the heart or Truro and cover all areas of Cornwall; including Falmouth, Penryn, Helston, Penzance, St. Ives, Camborne, Redruth, Newquay, Bodmin & St. Austell. We also have assemblers covering the Exeter, Exmouth, Teignbridge, Dawlish, Teignmouth, Newton abbot, Plymouth & Okehampton areas of Devon.

How Soon Can You Assemble My Items?

Our waiting time for appointments varies depending on how busy we are at the time of your enquiry and also the size and complexity of your job. However, we aim to book customers within 7 days of their initial enquiry and can often get you booked in sooner.

How Do I Make Payment?

We will send an invoice via email, along with your booking confirmation. We take most payments online, either by bank transfer, debit or credit card. We can also collect cash payment if preferred. Card payments are handled by Sage accounting / Stripe and are safe and secure. We do not have access to your card details. All invoices should be paid in full on completion of the job.

What Happens If I Need To Cancel My Booking?

That’s no problem at all. We will just need a minimum of 24 hours notice to cancel or change any job booking, otherwise a missed appointment fee will be charged. Our missed appointment / late cancellation fee is £35.00.

Can You Take Away The Packaging?

Unfortunately we do not carry a waste disposal licence and so we cannot remove packaging from your premises. However, our assemblers will ensure that all packaging is neatly tidied after assembly and separated ready for your council recycling & refuse collections.

What Is Kernow?

Kernow is the Cornish word for Cornwall, an historic and ceremonial county in South West England. It is recognised as one of the Celtic nations, and is the homeland of the Cornish people.

Kernow Flat Pack Furniture Assembly Cornwall 1

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